PRIVACY POLICY

This privacy policy is issued by WBH Industries Ltd. T/A Safeguard Security a company incorporated in England and Wales under number 03132001, whose registered office is at Unit 5, 229 Torrington Avenue, Coventry, CV4 9HN

We collect personal information to enable us to operate as a company, process your enquiries and orders and to make appropriate, yet personalised, contact with you to provide you with the very best experience and service.

We act in full compliance of UK GDPR law, effective 25 May 2018. In using our website and providing personal details, you agree to the terms of this Privacy document.

This Privacy Policy covers all data that is shared by a visitor with us whether direct via the website, email, telephone conversations, messages, or social media platforms

Our Privacy Policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

INFORMATION WE COLLECT

We may collect personal information from you when you visit our website, contact us online or by phone. Personal information may include, but is not limited to, your name, email address, postal address, phone number and debit/credit card number the latter which is not stored with Safeguard Security.

We maintain a record on our data base of your contact details and any enquiries/orders you have processed with our company. Our data base is owned and operated by Safeguard Security and has no third-party access via the website or any email marketing.

We may use your personal information to make any contact with you and to process your order, which includes sending you emails to confirm your communication with us

PAYMENTS

We utilise a third-party payment gateway, Square is our provider to take payments. Follow this link to view their privacy policy.

MARKETING

We may from time to time use your data information relating to future products, offers and company news via our email newsletter, using Mailchimp follow this link to view Mailchimp’s privacy policy for ‘Contacts’. You can opt in or out of our email marketing communications at any time by following our newsletter subscribe or unsubscribe links at the footer of each email.

USE OF COOKIES

Cookies are text files placed on your computer to collect standard internet information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It may also be used for the purpose of running re-marketing adverts to you about our products and services.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used to analyse how visitors to the website interact so that we can continue to develop this website and make it a better experience for our visitors. We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers can decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access parts of our website. We use cookies to provide visitor statistics such as how many people have visited our site, whether they came to our site via a computer or mobile device and what pages they visited on their journey. This helps us to make our website better by making the user experience more intuitive and engaging.

This data is collected using Google Analytics including Google Demographics reporting. If you wish you can opt-out with Google here, we would prefer you didn’t however because we want to make your visits to our site as enjoyable as possible and this software allows us to this.
You can find out more information about cookies and how to remove cookies by visiting allaboutcookies.org or a href=”https://cookiecentral.com”>cookiecentral.com

USE OF YOUR INFORMATION

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information relating to our products or services and to provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

 We will also use your information to meet our contractual commitments to you, any changes to our website, such as improvements or service/product changes, that may affect our service. If you are an existing customer, we may contact you with information about new products, newsletters, and promotions.

STORING YOUR PERSONAL DATA

Data that is provided to us is stored on secure servers in the cloud. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

The data will be held by Safeguard Security as a company or can be removed by the individual by unsubscribing or by giving a written or verbal agreement to do so.

ACCESS TO INFORMATION

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below.

WEBSITE USE

The website is owned by Safeguard Security which is a manufacturing company registered in the UK

COPYRIGHT

This website is operated by Safeguard Security and it is mutually agreed that these terms and conditions shall apply to manufacturing and services supplied by Safeguard Security. Throughout the site, the terms ‘’Safeguard Security”, “we” or “us” and ‘’our’’ refer to Safeguard Security

INTELLECTUAL PROPERTY AND USE

Unless otherwise stated, Safeguard Security and/or the licensors own the intellectual property rights for all material on this website, all intellectual property rights are reserved and are the copyright of Safeguard Security

By using the website, which includes all the tools and services available you the user accept all the terms & Conditions, policies, links, and notices. Please read our Terms and Conditions, Privacy Policy carefully before accessing or using our website or using any part of the site. You agree to be bound by these terms of service; If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

You may view and upload content from for your own personal use subject to restrictions set in these terms and conditions. Content includes any text, graphics, images, audio, video, or any external links to third parties within our website.

PROHIBITED USE

In any way cause damage or interfere with any other person’s enjoyment of the website. This includes any harmful, unlawful, illegal, abusive, threatening or any other objectionable behaviour.

Republish any material text photos or design from the website

Reproduce any material text photos or design from the website

WEBSITE DISCLAIMER AND COOKIES

While we endeavour to ensure the website is secure and free from errors, viruses, and malware, we give no warranty or guarantee, in that regard the user takes responsibility for their own security of that and personal details on their computers.

Safeguard Security manages and operates the website; however, we accept no responsibility for any disruption caused by outage.

We reserve the right to alter or discontinue all or part of the website including, but not limited to any products or services available.

Our website operates a cookie policy which is explained above

DISCLAIMER

It shall be your responsibility to ensure that any products, services, or information available through the Website meet your specific requirements.

We will not be liable to you if the Website is unavailable at any time.

We attempt to ensure that the information available on the Website at any time is accurate, however, we do not guarantee the accuracy or completeness of material on this Website. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them. We make no commitment to ensure that such material is correct or up to date.

All drawings, images, descriptive matter, and specifications on the Website are for the sole purpose of giving an approximate description for your general information only and should be used only as a guide.

Any prices and offers are only valid at the time they are published on the Website.

All prices and descriptions supersede all previous publications.

The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties

CONTACTING US

We welcome any queries, comments, or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us via email or if you prefer to write to us, then our contact address is:

Safeguard Security
 Unit 5
229 Torrington Avenue
 Coventry
CV4 9HN

Raashid Hanafi

09:50 26 Oct 23

Excellent product - very easy to install. Everything included such as screws and even a screwdriver bit! Instructions easy to follow. The customer service is outstanding - always helpful and professional. They alway get back to you staight away, sometimes within minutes! This is rare in this day and age. Thanks.

CJ INGHAM

22:50 23 Oct 23

The whole process of measuring/ordering the shutters through to getting them fitted was made very easy by the great staff, the process was quick with no hassle, the fitting was done with the least amount of disruption. I would fully recommend using this company to anyone looking to fit security shutters.

Lydia Martin

18:52 09 Oct 23

The security grilles are really lovely. They look just as I had hoped. I put them up myself instead of paying someone else to do it. I would advise to read all the instructions first and even message Gary to check you’ve understood correctly before starting. I bought these because we have a flat roof outside our bedroom windows so we can have the windows open at night and still feel safe.

Eric Guan

15:30 09 Oct 23

Fast delivery, excellent customer service. 100% recommendation.

Rene Holbrook

16:14 29 Sep 23

Excellent communication and installation, grilles look great,would certainly recommend this company.

West Two Properties

13:42 13 Sep 23

Highly recommended. Amazing customer service provided by Gary and his team.

Suneet Jindal

13:09 07 Jul 23

I have used Safeguard Security doors and window grilles in my house since last 4-5 years. The grilles are excellent - high quality, look good, secure and stack up nicely. More importantly, the company is very professional; installation and after sales service is brilliant. I will highly recommend them and their safety grilles.

Linda Robbins

15:05 03 Jul 23

I would like to thank all at safeguard for the really nice screen, and Gary for sorting the measurements out as it fits perfectly regards lyn Robbins

jitendar rattan

14:03 01 Jul 23

Best company excellent service. Gary and Paul both very helpfull.I would definitely recommend this company to everyone.

andreas wales

07:13 30 Jun 23

what a great company , brill service , would recommend 5*

M Saad

08:38 14 Jun 23

I got grilles for the whole house doors and windows from Safeguard security, I'm very happy with my security grilles. The service, quality and price are the best and the staff very friendly. I highly recommend this company as they proved as very high standard.

Katerina Zoubkova

13:29 12 Jun 23

I'm very happy with my security grilles. They are very easy to operate and don't disturb the appearance of my bedroom as they are matching with the window colour. Communication with the seller was excellent and delivery was fast once I've paid. The gentleman who delivered was commutated with me, giving me approximate time of the delivery so that I can make arrangements.I highly recommend this company as they proved as very high standard.

Caroline Richardson

08:23 22 May 23

Excellent after care. There was a small problem when it came to actually fitting the grill but Gary was absolutely fabulous lol excuse pun. He was very accessible even on a bank holiday, very professional and knowledgeable.Definitely would recommend

Dan Williams

11:15 26 Apr 23

Smooth, quick process from start to finish. Quick delivery and fitting was super simple. thanks again

Victoria Bower

20:37 22 Apr 23

Fantastic company to do business with. Gary the manager was very attentive from start to finish. Lee the joiner fitted my grilles to a very high spec. Overall I am delighted with my grilles and I can’t recommend Safeguard Security enough. I will continue to spread my recommendations to family and friends. Thank you Gary and the team! Victoria.

Steve P

18:47 22 Apr 23

Definitely recommend these guys. Gary's service and help is second to none. A real credit to the business.Also the guy that helped me load up into my car, (sorry can't remember your name..., one would assume he was a fitter due to the knowledge) he recommended how to fix straight into the lintel. And it worked a treat.Thanks again

Angela Bullard

19:56 12 Apr 23

So pleased that we chose Safeguard Security to install the grilles in our charity building. The quality of communication, product and finish is outstanding and the grilles were fitted without a long wait. The staff were friendly and helpful and they achieved a fantastic fit in a very difficult space. Thank you all so much!

Abby G

13:33 11 Apr 23

Having recently moved into a bungalow, as a lone female I was nervous about my personal safety due to there being multiple points of entry into my home. After a lot of consideration I decided to look into having security grilles put on my windows, patio and back door. I came across Safeguard Security after a thorough online search and spoke with Gary who answered my many questions (on the phone and via email) with a great deal of professionalism and patience. I carefully took all measurements so that Gary could send me a quote, then once I decided to have Safeguard Security install all grilles we arranged for a surveyor to come to my home in South Wales where measurements were confirmed and I was able to ask further questions about fitting/locks etc with the surveyor as we both stood in front of windows/doors that I had concerns about. It was very useful to be able to see a sample of the grilles and locks, together with the two different types of lower tracks as it makes decisions much easier when you can physically see and touch the demonstration models rather than rely on website photos. I was very happy to be dealing directly with the grille manufacturers, and that the person who came out to do the survey (Michael) would also be installing all the grilles, so we were both able to take notes and have frank discussions with no fear of anything being lost in translation if the job was to have been handed over to someone else to install. That totally put my mind at ease because Michael was incredibly knowledgeable and efficient and I just knew instinctively that everything was going to be OK if left in his capable hands and I would not be let down with over-promising-and-under-delivering. I paid the deposit the next day and the manufacturing of the grilles took just a few weeks and were then ready for installation. The entire process was so simple and straightforward, with no hiccups along the way. Michael and Leigh came to install and it was a pleasure to watch them get on with the job with no fuss or bother, both very polite and respectful of my home, happy to have me watch and ask questions about the installation process. In no time at all they had the job finished and everything cleared away, the place was left as clean as when they arrived. Michael even took the time to fix an outdoor security light that had come loose from the wall fitting in my garden, which was very kind of him. I didn’t ask him to do it, he just offered when he saw it dangling from the wall!! They are both an asset to the company and a thorough joy to be around, as was Gary on the end of the phone, always there to answer questions, no matter how many were asked!!I was fortunate that I could afford to have Safeguard Security install all the grilles for me but I know others may choose to save money by installing themselves. However, I would seriously suggest that if possible budget for the installation so you know they are being fitted correctly. No-one knows the grilles better than the manufacturers, so for peace of mind and the 5 year guarantee which comes with the installation, to me it was worth the extra cost. Michael and Leigh were like a well-oiled machine; they had the grilles in place and in perfect working order in no time at all because they do it day-in-day-out and know all the pitfalls and how to deal with them efficiently and effectively without compromising the mechanisms of the grilles, so for a stress-free and quick installation it’s worth considering unless you are a competent and confident DIYer.I’ve had a few very bad experiences with tradesmen in recent months, from being totally fraudulent and incompetent to not bothering to turn up to do jobs they’ve been booked for or at least doing what they promised to do. Safeguard Security have restored my faith that there ARE professional people out there who care about offering a quality product and fantastic customer service. I would not hesitate in recommending Safeguard Security should anyone reading this review be considering them for their own needs.

SAMI HABAL

11:32 29 Mar 23

The service was excellent from start to finish. Survey and installation were second to none. Price is reasonable. The communication was excellent as well where our request of availability for installation was taken into account.Highly recommended.

Keith Davenport

06:26 23 Mar 23

Fabulous product, great customer service, would definitely recommend

Paul

21:04 22 Feb 23

Very good grill. Fast delivery too. Thank you

Cetus Chung

22:55 26 Dec 22

Having Safeguard Security to install the security grills of my house is the best choice I have ever had.I am so happy to be one of the thousands satisfied customers. It only takes around three week from the survey to the actual grills installation project. The whole team is really professional and efficient.The measurement is precise and the price is reasonable. Also, the grills are in high quality and the warm-hearted engineers are so helpful. Either the staff or the engineers are concerned with customers. They wore on sleeves covers and made sure there was no dirt left behind after the installation. The engineers did a great job though.The company gives the customers a 5- year guaranteed warranty, which already shown how confident are they about their safety security service.I am highly recommend Safeguard Security to everyone else who are thinking about security service.

david mcglame

19:57 13 Oct 22

came across safeguard security on the internet as i was looking to add additional security to my sliding patio door. the website made measuring and ordering simple, and Gary was most helpful throughout the process. product came made to measure within a 14-day timeframe and i installed the same day. the product when open is concealed behind my vertical blinds and when closed is a excellent visible deterrent to anyone wishing to gain access to my property. we are very happy with our purchase and have recommended this company to my friends and neighbours.

Toni Raffermati

12:27 30 Jul 22

Very simple to order. Gary was very helpful. Door grille arrived on time and was easy to fit. Fitted perfectly. Good quality and finish.I will come again if I need another

alfred white

08:50 20 Jul 22

Brilliant!! very happy with the security grills fitted last week.Michael and Lee did a lovely job and cleaned up after there selves.would certainty have the company to fit more.

Mark Dillon

17:21 05 Apr 22

I purchased a door security grill to install at a set of french doors. The product is of very good quality, and fairly straight forward to install for anyone with a reasonable diy skill level. The online ordering process was clear and gives a guide on measuring correctly before ordering. The grill fitted perfectly and operated using one finger to slide as advertised. I opted for the high security lock option, which makes it much harder for a thief to tackle, especially as the lock now faces inward as well as the mechanism being protected more etc, this coupled with a much tougher lock was I feel worth the extra cost. The grill looks good, blends in really well with the doors and doesn't look out of place. Price is very competitive also as others charge a high cost for delivery, this is included in the price.

Andrew Cook

19:11 15 Feb 22

Great service and quick turn around from order to delivery. Security grilles are very well built and look great once fitted. The communication through the order process was great. Highly recommended!

Niki Koltai

19:37 13 Feb 22

So pleased with the window grilles! The quality is very good and they look nice and professional when fitted. The instructions were spot on. Many thanks